At the completion of a loan transaction, I ask my clients to tell others about their experience working with us.
These are some of their comments:
Suemy is a repeat client, because of our updates.
Brad appreciates our FREE Rate Watch service.
Guido says he wouldn’t want to buy a home by himself.
Jeff wanted straightforward communication, and got it.
Karen finds her loan process to be very quick.
John combines two loans and saves $500 per month.
DIANE LALLEMAND, Boulder Creek
“Rich assisted us in a refinance of another home and we were happy with the results. I have learned from this transaction that it is most important to have a good team; mortgage broker + real estate agent + escrow office. Overall, I think I had a pretty good one.
PAULETTE PANTOJA, Studio City “What stands out most about working with you is how organized the process was, and how you always kept me well informed on what was going on. Things ran efficiently, and I never felt alone. I think you are a great example of how to succeed wonderfully at a job. You love what you do and you show people that you do with your emails, videos, the tone of your voice and your involvement.”
MIKE CARSON, Cupertino “All the details were handled by Rich, leaving us little that we had to do. The on-line application also sped up the process. Rich notified me of what I needed to provide, and was available for any questions in a timely manner. There were no suprises. I have had other loan officers promise things that they did not deliver. This was not the situation with you. You did not push me to a rapid decision; I was free to do my own research without pressure.”
VERONICA & FRANK MORINO, San Rafael “Were you comfortable with your loan agent ? Yes. He was very pleasant to work with, seemed very honest and always followed through with his work. He always returned phone calls promptly and answered all my questions.”
CHUCK GOLOB, Beaumont
“I knew you were sincere, and wanted to do a good job, and actually do. You always kept me informed, you were the best!”
JOEY, San Jose “At first it was the rates that impressed me, but once I experienced the level of service I received, I was overwhelmed…I’m keeping my eye out for references”
JOHN, San Jose
“I chose this company because of the competitive rates, the full service approach to making my loan transaction easy, and the low-pressure ‘sell’ by their loan agents. I was consistently kept in the loop on how the loan process was moving along. I also received emails from my agent frequently, as well. I felt very comfortable throughout the entire process and every promise was delivered – and they helped me save almost 10% on my mortgage interest payment!!! I think Rich provides the most competitive rates on the market. No loan company provides the rates, the service, and the speed as he does – nobody!”
SUZI, King City “Rich was so helpful, professional, detail-oriented and great about keeping us up to date. Felt a personal connection, even though it was all by phone and e-mail — plus it was the best rate around. Better than any bank I’ve been to.”
GARRET, Moraga “Rich properly assessed my level of understanding with no ego.”
DEIDRA, Sacramento “I was extremely comfortable with my loan agent, Rich Iacovetta, who was candid, patient, thorough and, most of all, informative. I felt like he tried to give me the absolute best deal possible within reason. I received regular updates on the status of my loan, and when I had questions in between; Mr. Iacovetta responded right away and did not make me feel as though I was a bother. I definitely would recommend him to a friend or relative. If, in the future, I learn of someone, I will recommend Rich, and will come back to Rich for my next loan.”
DAVE, Hemet “Rich has made buying my first house very pleasant and a wonderful memory. Good job Rich!!”
LINDA, Pleasanton “The service was great. From my first initial contact with Rich, everything was handled efficiently. The loan was funded in less than 3 weeks. When I called to ask a question, I was able to talk directly with Rich.”
TOM, Folsom “Great rate and Rich patiently worked with me to clear up erroneous info on my credit.”
DIANE, Solvang “I was a bit leery of using a Mortgage Broker, especially one from out of the area, but you made everything relatively easy.”
MICHAEL,Discovery Bay “I will refer you to friends and family. They will all ask who helped me acquire such a beautiful house.”
DAVE, Berkeley “You responded very quickly to my initial request. I had worked with a previous loan broker, and had inquiries in to several others. None were as responsive”.
MAURICE, Alameda “You we’re responsive, listened carefully to what I said and did it, I felt you were working for me, not the lender.”
SY, Pacific Grove “You were very personable, reassuring and you found the product that fit my needs. I was satisfied with your updates and had no frustrations with your performance. Overall I felt confident with you handling my refinance, and I will refer you when the opportunity presents itself.”
MICHELE & MARTY, Cool “You were up front and honest and found us the best rate at the time. You were responsive and always answered our questions.”
MARSHALL, Paradise “Your site is well organized, allowing me to evaluate your loan packages.”
KY, Stockton “Quick and courteous service as promised, Rich was honest and upfront with all costs associated with the loan. The best loan experience! Keep up the good work.”
BENITO, Los Angeles “You were very honest from the beginning in presenting your product. It pays off to be honest with your clients. Thank you.”
STEVE & ELISA ARMKNECHT, Livermore “The whole process was easy and timely.”
LARRY & DONNA GATSON, Santa Clara “When we first spoke with you, you offered the best deal, and you seemed like a straight up person. You were prompt, courteous and kept your word. You delivered what you promised.”
GEORGIA & TONY RICCO, Los Gatos “Thank you for everything Rich! We are delighted with how smoothly our loan closed. We liked the follow up calls and you demonstrating an interest in your client. The thing that stands out most in our minds is how smooth the transaction went. No games. You stand for what you say, which is absolutely refreshing in this day and age. Thank you very much. It truly was a pleasure doing business with you!”.
FRANKLYN JONES, San Jose “I recently used Rich to refinance our home. Rich’s responsiveness and attention to detail made the entire process fast, simple, and painless. I would definitely work with Rich again in the future.“
MICK JORDAN, Palo Alto ” Rich was consistent with his follow up. Looking back on my transaction, the thing that stands out most in my mind was the personal attention I received.”
GREG & CHERYL FLAJNIK, Bakersfield “What I liked best about working with Rich was his quick response to questions during the loan process. Doing the loan with Rich went smoother than other loans I have done in the past. Based on his performance, I would very likely refer him to a friend or family member.”
KEITH & GAIL LESTER, San Rafael “I selected to work with Rich because he gave us continual updates after our last refinance. He delivered on his promises and his thoroughness and attention to detail is what stands out most in my mind.”
MIKE SIDDENS, Palo Alto “Rich was straight forward and delivered on his promises. This transaction was much better than loans I have done in the past. I would use you again as my loan agent.”
LINDA BECK, Copperopolis “This is my third refi with you. You locked in the best interest rate for me and the fact that you promised a free “re-do” if rates fall is something you just don’t hear…ever! Your follow up and attention to detail is so far beyond the standard, I can see why your business is mainly referral.”.
HAROLD & CAROLYN KORPAL, Upland “We used Rich the last time we needed a loan and was happy with the results, so we decided to use him again this time. Rich kept us well informed on all the details of our loan.”
BRIAN & STEPHANIE KAPLAN, Palo Alto “Rich Iacovetta provided us with a superb experience in refinancing our loan in January of 2009. This was out third re-fi and it certainly stands out. Rich is a true professional who goes out of his way to make you feel at ease through the entire process. This was the best service we ever received and will recommend Rich to friends and family”.
STEVE & SUSIE GERRITY, Woodland Hills “Your competitiveness and responsiveness is what made me select you as my loan agent. The process could not have been easier. Thanks a ton. You’ve been a pleasure to work with”.
GREGORY STONE, Santa Clara “I could tell you were a man of integrity. You were persistent in keeping me posted about how the loan market was moving over time. I always felt that I could trust you and you were always on top of things. What stands out most in mind is the customer service and the “little” details that you tended to. Such as follow up notes, emails or voice mails to keep me abreast of the status of the loan or rate changes, and of course the amazing interest rate.”
VERONICA & FRANK MORINO, San Rafael “We had used Rich in the past and had a good experience. The process was quick and seemed less complicated than some other process, we didn’t have to go anywhere. Everyone came to us! Rich kept us in touch every step of the process. You did a perfect job. Thank you.”
NORM & LINDA SWEENEY, Danville “Your website was easy to read and you offered low rates. You were very responsive to phone calls and emails. A very quick process.”
DENISE & TERRY VANDER WOUDE, Marina
“Reading through the testimonials on your website made me select you as my loan agent. You answered all my questions quickly. The thing that stands out most in my mind was how easy and unobtrusive it was to get everything done. This was the easiest loan transaction I’ve ever done. Thank’s for all your help.”
KENNETH HALL, Santa Cruz
“You were very helpful during the process, and helped me get a copy of my appraisal after the loan closed. You ensured the loan progressed even with apparent backlog at the lender. Thanks for your help.”
BOB & JOYCE DEL PESCO, Pismo Beach
“Working with you was by far the best. You were always available and kept us advised every step of the way. Your loan status video updates made it very personal.Our transaction went very smoothly
RONALD & YESENIA MONTOYA, Northridge
“Excellent attention to detail. You kept us in the loop with constant updates. Great customer service.”
